COURSE REFUND POLICY
COURSE REFUND POLICY
Last Updated: May 31, 2026
CineMaster Academy
This Course Refund Policy is a summary of the refund rules governing online courses, programs, and training products sold by CineMaster Academy. It is governed by and fully consistent with Section 11 (Refund Policy) of our Terms of Use, which contains the complete and binding refund terms. In the event of any conflict between this summary and the Terms of Use, the Terms of Use govern.
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1. SCOPE
This Refund Policy applies only to online courses, programs, and training Products purchased directly from the CineMaster Academy website. It does not apply to:
Pro Packs and digital downloadable assets, including LUTs, color-grading presets, sound design libraries, sound effects packs, music tracks, video overlays, photo overlays, motion graphics templates, CGI templates, AI templates, AI prompt packs, PDF guides, e-books, presets, video transitions, plug-ins, scripts, project files, stock assets, and design files (governed by the Pro Packs Refund Policy);
Non-Refundable Premium Products, including flagship mentorship programs, mastermind enrollments, live in-person events, retreats, workshops, recorded live coaching sessions, and one-on-one coaching engagements (governed by Section 11.1(D) of the Terms of Use);
Course bonuses, downloadable assets, or any licensed third-party content bundled with a course (governed by Section 11.8 of the Terms of Use).
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2. TWO COURSE CATEGORIES — EACH WITH ITS OWN REFUND POLICY
CineMaster Academy sells courses under two distinct tiers, each with its own refund window and conditions. The tier applicable to your purchase is clearly disclosed on the corresponding sales page and at checkout.
Standard Tier Courses (Under $997 USD): 30-Day Money-Back Guarantee, subject to the Good-Faith Use Requirement in Section 4 below.
Pro Tier Courses ($997 USD and Above): 14-Day Conditional Money-Back Guarantee, subject to the Pro Tier Good-Faith Use Requirements in Section 5 below. Pro Tier Courses include, without limitation, CineMaster Academy Pro / "CMA Pro" Products.
All refund windows begin on the original date of purchase, as recorded by the Company's payment processor at the time the customer's order is completed, except in the case of Founder Edition and pre-release enrollments, which are governed by Section 3.1 below.
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3. STANDARD TIER COURSES — 30-DAY MONEY-BACK GUARANTEE
Standard-tier educational courses, programs, and training Products priced under $997 USD are covered by a 30-Day Money-Back Guarantee.
Refund Window: Thirty (30) calendar days from the original date of purchase.
Conditions: Customer must satisfy the Good-Faith Use Requirement set forth in Section 4 below.
3.1 Founder Edition and Pre-Release Enrollments
For Standard Tier Courses purchased during a Founder Edition, presale, pre-launch, or early-access period — where some or all course modules are scheduled to be released on or after a future launch date — the 30-day refund window begins on the official course launch date (the date the first module is released to enrolled students), not on the date of purchase. The expected launch date is disclosed on the sales page and at checkout. This ensures every customer receives a full 30-day evaluation period with access to course content. The Good-Faith Use Requirement in Section 4 applies only to the modules actually released to the student as of the date of the refund request.
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4. GOOD-FAITH USE REQUIREMENT (STANDARD TIER COURSES)
The Standard Tier 30-Day Money-Back Guarantee is offered to customers who genuinely engage with the course material. To request a refund on a Standard Tier Course, you must have:
(a) Watched, accessed, or otherwise engaged with the core modules or materials of the course for which you are requesting a refund;
(b) Attempted to apply at least some of the techniques, strategies, or material taught in the course; and
(c) Provided a brief written description of what you tried and why the course did not meet your expectations.
This requirement is not punitive. It exists to ensure that the money-back guarantee remains available to customers who give the course an honest effort, while protecting against misuse of the refund policy.
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5. PRO TIER COURSES — 14-DAY CONDITIONAL MONEY-BACK GUARANTEE
Advanced-tier educational courses, programs, and training Products priced at $997 USD or higher are covered by a 14-Day Conditional Money-Back Guarantee.
Refund Window: Fourteen (14) calendar days from the original date of purchase.
Because Pro Tier Courses are higher-investment programs requiring active commitment, refund eligibility requires more rigorous proof of engagement. To request a refund on a Pro Tier Course, you must:
(a) Demonstrate that you have completed at least the introductory portion of the Product as defined on the corresponding sales page (typically the first one or more modules);
(b) Demonstrate, in writing or by submitted work product, that you have actively applied the techniques, exercises, or methodology taught in the completed portion of the Product;
(c) Submit a detailed written description identifying which modules you completed, what techniques you applied, the results you observed, and a clear explanation of why the Product did not deliver the result you were seeking; and
(d) Submit your refund request within the 14-day refund window.
The Company reserves the right to request reasonable additional documentation or evidence of completion and application before approving a Pro Tier refund. Failure to provide such documentation within a reasonable time period may result in denial of the refund request.
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6. HOW TO REQUEST A REFUND
All refund requests must be submitted by email to [email protected] within the refund window applicable to your course tier. Your refund request must include:
Your full name;
The email address used at the time of purchase;
Your order or transaction ID;
The name of the course you are requesting a refund for; and
A written description satisfying the applicable Good-Faith Use Requirement (Section 4 for Standard Tier Courses; Section 5 for Pro Tier Courses).
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7. REFUND PROCESSING
Approved refunds are processed within seven (7) to fourteen (14) business days and returned to the original payment method used at purchase.
Processing times by your bank or card issuer may add additional delay outside the Company's control.
Access to the course and all bundled bonuses is revoked once the refund is processed.
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8. BONUSES AND LIMITED-EDITION MATERIALS
If a refund is issued, access to all bonuses, founder-edition or early-access content (including but not limited to live Q&A sessions, private community access, founder bonuses, mentorship calls, downloadable assets, and any limited-edition or promotional material associated with the refunded course) will be revoked immediately upon refund processing. Continued access to such bonus content requires an active, paid enrollment in the corresponding course. See Section 11.8 of the Terms of Use for complete bonus-revocation terms.
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9. PAYMENT PLANS, SUBSCRIPTIONS, AND RECURRING CHARGES
Payment Plans: If you are enrolled in a course under a payment plan or installment arrangement, the applicable money-back guarantee runs from your initial enrollment date for that course — not from the date of any subsequent installment payment. If a refund is granted, all remaining scheduled payments associated with the refunded course will be cancelled at the time the refund is processed.
Subscriptions and Automatic Renewal: Certain Products may be offered on a subscription, membership, or recurring-billing basis. A Subscription automatically renews at the end of each billing period at the then-current price, and your payment method is charged for each renewal, until you cancel. You may cancel at any time through the same method you used to enroll — including through your account settings or by emailing [email protected] — with no cancellation fee. To avoid being charged for the next billing period, you must cancel before your renewal date. Cancellation stops future renewals; it does not retroactively refund charges already billed, except where required by applicable law. When you cancel, you retain access through the end of your current paid billing period. The full subscription and automatic-renewal terms — including affirmative consent, free-trial conversion, renewal reminders, and price-change notices — are set out in Section 11.15 of the Terms of Use and are disclosed at the time of purchase.
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10. PER-CUSTOMER REFUND LIMIT
Each customer is eligible for a maximum of ONE (1) course refund across all educational Products offered by CineMaster Academy in their lifetime as a customer. After one course refund has been issued, the Company reserves the right to deny refund requests on subsequent course purchases. This policy exists to protect the Company against serial refund abuse while preserving the integrity of the money-back guarantee for genuine customers. See Section 11.10 of the Terms of Use for complete terms.
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11. EXCLUSIONS FROM THE REFUND POLICY
Refunds will NOT be granted in any of the following cases:
(a) Refund requests received after the applicable refund window has expired;
(b) Cases where the customer has not satisfied the applicable Good-Faith Use Requirement under Section 4 or Section 5 of this Policy;
(c) Cases involving evidence of unauthorized sharing, downloading, redistribution, duplication, screen-recording, reselling, or any other unauthorized use of course content;
(d) Cases where the customer has previously received a refund on any Product offered by the Company (subject to Section 10);
(e) Course bonuses, downloadable assets bundled with courses, software licenses, plug-ins, presets, music or sound packs, AI templates, or any licensed third-party content that has been accessed, downloaded, used, or redeemed;
(f) Live event tickets, in-person workshops, retreats, one-on-one consultations, group coaching calls, or any service-based Product that has already been delivered, attended, or partially consumed;
(g) Products designated as non-refundable on their sales page or at checkout (Category D under Section 11.1(D) of the Terms of Use); and
(h) Cases where the Company, in its sole discretion, determines the refund request shows evidence of policy abuse, fraud, or bad faith.
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12. UNAUTHORIZED USE AFTER REFUND
Any continued use, distribution, or exploitation of course content or included digital assets after a refund has been issued constitutes unauthorized use and a material breach of the Terms of Use. The Company reserves the right to enforce its intellectual property rights and pursue all available remedies under applicable law, including but not limited to permanent account termination, recovery of damages, and reporting to fraud-prevention databases.
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13. CHARGEBACKS AND PAYMENT DISPUTES
You agree to contact [email protected] first to attempt resolution before filing any chargeback or payment dispute with your bank, credit card company, or payment processor. Most concerns can be resolved promptly through direct communication.
A chargeback filed in violation of this Refund Policy or the Chargeback Policy set forth in Section 13 of the Terms of Use will be considered a wrongful chargeback and may result in immediate and permanent revocation of access to all CineMaster Academy Products, permanent ban of your email and payment instruments from future purchases, recovery of the disputed amount plus chargeback fees, collection costs, and attorneys' fees, and submission of this policy, your checkout acknowledgment, delivery records, and access logs as evidence to the payment processor.
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14. FINAL DECISION
All refund decisions are made at the sole and final discretion of the Company. The Company reserves the right to deny refund requests that fall outside the terms outlined in this Policy, that show evidence of policy abuse, or that the Company in good faith believes are made in bad faith.
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15. STATUTORY CONSUMER RIGHTS
Nothing in this Refund Policy affects any non-waivable statutory consumer rights you may have under applicable consumer-protection laws in your jurisdiction (including, where applicable, the EU Consumer Rights Directive 2011/83/EU and similar laws in the United Kingdom, Australia, Canada, and other jurisdictions). Where a statutory right conflicts with this Policy, the statutory right prevails to the extent required by law. See Section 11.12 of the Terms of Use for the full statutory rights provisions.
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16. GOVERNING LAW AND DISPUTE RESOLUTION
This Policy is governed by the laws of the State of Nevada, United States, without regard to conflict-of-law principles. Any dispute arising under this Policy is subject to the binding arbitration, class action waiver, and 30-day opt-out provisions set forth in Section 17 of the Terms of Use. By purchasing a course, you acknowledge and agree to those dispute-resolution provisions.
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17. UPDATES TO THIS POLICY
The Company reserves the right to modify this Course Refund Policy at any time and in its sole discretion. Modifications apply only to purchases made on or after the effective date of the modification; the version of this Policy in effect at the time of your purchase governs your purchase. The "Last Updated" date at the top of this page indicates the current version.
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18. CONTACT
For all refund requests and questions regarding this Course Refund Policy:
CineMaster Academy
4375 N Las Vegas Blvd, Suite 7 PMB 5028
Las Vegas, NV 89115
United States
Email: [email protected]
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